1. Overview
This Refund Policy outlines the terms and conditions under which refunds are provided for purchases made through Nantoka GmbH for the software provided by blunderbase.com. By using our software and making a purchase, you agree to the terms outlined in this policy.
2. Eligibility for Refunds
a. Software Defects: Refunds may be issued if the software provided by us is found to contain a significant defect or if it does not perform as described.
b. Cancellation within Trial Period: Normally you are charged for the software usage only after a free trial perios. If a trial period is offered after you bought a software license, refunds will only be issued for cancellations made within the specified trial period.
3. How to Request a Refund
a. Contact Support: To request a refund, you must contact our customer support team at service@blunderbase.com within 7 days of your purchase.
b. Provide Details: Clearly state the reason for your refund request, providing any necessary details such as order number, date of purchase, and a description of the issue.
4. Refund Processing
a. Evaluation: Refund requests will be evaluated on a case-by-case basis. We may request additional information to better understand the reason for the refund request.
b. Approval: If your refund request is approved, we will process the refund within 30 days. The refund will be issued to the original payment method used for the purchase.
5. Exclusions
a. Change of Mind: Refunds will not be issued for purchases where the customer has changed their mind.
b. Abuse of Refund Policy: Refund requests that are deemed to be abusive or fraudulent may not be honored.
6. Contact Information
If you have any questions about our Refund Policy, please contact us at:
service@blunderbase.com
7. Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
Last Updated: January 16, 2024